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  • Who are we? What makes Arena Jewels different?
    Arena Jewels is different because we offer you an exquisite range of fine jewelery design and a unique and hassle-free online shopping experience that you're sure to enjoy.
  • Do you offer any additional discounts?
    No, we do not offer any additional discounts. Our all inclusive MRP is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.
  • Does Arena Jewels have a catalog?
    No, we don't have a print catalog as of now.
  • Where is Arena Jewels located?
    We are located in Bangalore, the Garden City, once a pensioner's paradise now 'The Silicon Valley of India'.
  • How long will it take to get refunds, if any?
    The refunded amount will be directly credited to your bank account after we receive your jewellery. Please mail or call our customer support team with your bank account and IFSC code which can be found printed on your cheque book.
  • How do I pay using a Credit/Debit card and is it safe?
    We accept VISA and Master Card (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private. Arena Jewels and our trusted payment gateways use SSL encryption technology to protect your card information.
  • Can I order a ring in a size that isn't offered on the site?
    No, our apologies as of now we do not accept orders for custom sizes.
  • Can I commission a custom design?
    Please connect to our customer support team and they will be able to help you.
  • Do pendants come with the chain?
    Yes, we do have a selection of chains to offer you. After you select a pendant, click on 'Buy Now'. This will take you to the shopping bag, where details of your pendant will be given along with an option to browse for chains. Please note, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.
  • What will my packing be like?
    Your jewelery will arrive in exclusive Arena Jewels gift boxes.
  • How do I make a payment for a Arena Jewels purchase?
    Arena Jewels offers multiple methods to make payments for your order: Credit Card & Debit Card and Net Banking All Credit/Debit card details remain confidential and private. Arena Jewels and our trusted payment gateways use SSL encryption technology to protect your card information.
  • Is my jewelery authentic and certified?
    Yes all the jewels of arena is certified and all our jewels comes with certification of authenticity.
  • Are there any hidden costs?
    There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
  • How safe is my product?
    Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewelery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Shiprocket for orders within India. Please do not accept any package that has been tampered with.
  • Does Arena Jewels deliver internationally?
    Currently, we take orders for delivery only in India.
  • Can I change my shipping address after I have place an order?
    Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer support team at chat bot for assistance. For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.
  • How much does it cost me to have a Arena Jewels product delivered to my home?
    Arena Jewels provides free shipping on all items within India.
  • What is the estimated delivery time?
    For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. These are ready to ship products and will be delivered to your address within 2 to 10 business days. Customized Orders might take us 2 to 15 business days to safely deliver these jewelery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address. Please note that the business days mentioned do not include Saturday and Sundays and festive holidays.
  • How will the delivery be done?
    We process the national delivery only through reputed insured couriers like shiprocket Please check if we deliver to your pin code. If there is no courier service available in your area, we do apologize for the inconvenience caused.
  • Will you withhold some shipping charges when I return the product within 30 days?
    No. When we said, we'll return the money you paid in full, we meant it.
  • Will I have to pay for shipping the product back to you?
    We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 7-day money back policy.
  • What is your Money Back Policy?
    Our 7-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 7 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the certification.
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