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RETURN POLICY

At Arena Jewels, we strive to ensure your utmost satisfaction with every purchase. If for any reason you encounter an issue with your order, we have a comprehensive return policy in place to address your concerns. Please carefully read the following guidelines:


  1. Size Difference: In the event that your jewelry item doesn't fit as expected, you can request an exchange for the correct size within 30 days of receiving your order. Please note that customized or engraved pieces may not be eligible for return due to their personalized nature.

  2. Customer Dissatisfaction: If you are not entirely satisfied with your purchase or have changed your mind, you may return the product for a full refund or exchange within 14 days of receipt. The item must be in its original condition, unworn, and with all the original packaging and tags intact.

  3. Damage (Box/Product): In the unfortunate event that your order arrives damaged or there is any issue with the packaging, please contact our customer support team immediately. We will gladly arrange a replacement or refund for the damaged item.

  4. Delay in Delivery: We understand the importance of timely delivery. If there is a delay in receiving your order beyond the estimated delivery date, please reach out to our customer support team, and we will investigate the issue promptly.

  5. Customer Rejection at Doorstep: If you choose to reject the delivery at your doorstep without any valid reason, we may reconsider accepting future orders from you.

  6. Product Discrepancy: If you receive a product that appears different from what you saw on our website, please notify our customer support team within 7 days of delivery. We will investigate the matter and resolve any discrepancies.



Please note that any return or exchange request should be made within the specified time frames and will be subject to inspection before processing. Refunds will be issued using the original payment method. To initiate a return or for any queries regarding our return policy, please contact our customer support team.

Our goal is to provide you with a seamless shopping experience at Arena Jewels, and we are committed to resolving any issues to your satisfaction. We appreciate your trust in us and look forward to serving you with the utmost care and attention to detail.


Please reach out to us at info@arenajewels.com or +91 9019237662 for any further assistance or queries. Our dedicated team is here to help you with all your jewelry needs and ensure your utmost satisfaction.

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