top of page

SHIPPING POLICY

At Arena Jewels, we are committed to delivering your orders promptly and efficiently. Please review our shipping policy to understand the process and expected delivery timeframes.


  1. Expected Delivery Date: We strive to deliver your orders within 1 to 7 business days from the date of placing the order. However, please note that delivery times might vary in case of adverse weather conditions, which could impact transportation and logistics. Rest assured, we work closely with our delivery partners to minimize any possible delays.

  2. Standard Delivery Status: Throughout the delivery process, we will keep you informed about the status of your order. You will receive timely updates indicating the progress of your shipment. The standard delivery status includes three stages: Invoiced, Shipped, and Delivered.

  3. Attempt for Delivery and RTO: Our delivery person will make three attempts to deliver the package to your specified address. In case the customer is not reachable or fails to receive the product after three attempts, the order will be marked as "Return to Origin" (RTO). In such cases, please contact our customer support team to discuss the re-delivery options.

  4. Reverse Pick-Up and Attempt: For returns or reverse pick-up requests, our delivery person will make one attempt to pick up the product from your location. Before reaching your place, a notification message will pop up, and our team will also make one courtesy call to inform you about the upcoming pick-up attempt.



Please note that the reverse pick-up attempt is limited to one time. In case the pick-up is unsuccessful due to customer unavailability or other reasons, please contact our customer support team to arrange for an alternative pick-up time or discuss the return process.


We prioritize the smooth and timely delivery of your orders at Arena Jewels. Our dedicated team works diligently to ensure a seamless shipping process and keep you informed throughout the journey of your package. For any queries or concerns regarding shipping, delivery, or returns, feel free to reach out to our customer support team. We are here to assist you and provide you with an exceptional shopping experience with Arena Jewels.


Please reach out to us at info@arenajewels.com or +91 9019237662 for any further assistance or queries. Our dedicated team is here to help you with all your jewelry needs and ensure your utmost satisfaction.

bottom of page